At Spice Haus Global, customer satisfaction is important to us. We take great care in sourcing and delivering high quality products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns Eligibility

Due to the nature of food products, spices, seasonings, herbs, and consumable goods, we can only accept returns under specific circumstances.

To be eligible for a return:

• The item must be unopened, unused, and in its original sealed packaging.
• The return request must be submitted within 14 days of delivery.
• Proof of purchase (order number or receipt) must be provided.
• The product must be returned in a resalable condition.

Non-Returnable Items

For safety, hygiene, and quality assurance reasons, we cannot accept returns for:

• Opened or used food products.
• Products with broken safety seals.
• Perishable items.
• Gift cards.
• Clearance, promotional, or final sale items.
• Customized or personalized products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.

Once reviewed, we may offer:

• A replacement product.
• A full refund.
• Store credit.

We reserve the right to request additional information before processing a claim.

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: [sales@spicehausglobal.com]
Phone: [Your Phone Number]

Please do not return any products without receiving return authorization from our team.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing may take 5 to 10 business days depending on your payment provider.

Original shipping charges are non-refundable unless the return is the result of our error.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it can no longer be cancelled and will be subject to this Return & Refund Policy.

International Orders

Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

International returns may be subject to additional shipping costs and customs requirements.

Contact Us

If you have any questions regarding this policy, please contact us:

Spice Haus Global

[sales@spicehausglobal.com]