At Spice Haus Global, we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights regarding cancellations, withdrawals, returns, damaged or incorrect products and refunds for purchases made through spicehausglobal.com.

Nothing in this Policy limits or excludes any mandatory consumer rights provided under applicable Greek or European Union law.

1. Right of Withdrawal

If you are purchasing as a consumer, you generally have the right to withdraw from your online purchase within 14 days, without giving any reason, subject to the exceptions provided by applicable law.

For purchases of goods, the 14-day withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receives the products.

If multiple products from the same order are delivered separately, the withdrawal period generally begins when the final product is received.

To exercise your right of withdrawal, you must inform us of your decision within the applicable 14-day period by sending a clear statement to:

Email: management@spicehausglobal.com
Telephone: (+30) 698 5127278

Please include your name and order number so that we can identify your purchase.

2. Returning Products Following Withdrawal

After notifying us that you wish to exercise your right of withdrawal, you must return the applicable products without undue delay and, in any event, within 14 days from the date on which you informed us of your decision to withdraw.

Unless otherwise agreed, products should be returned to the return address provided to you by our customer service team.

Please do not send products to us without first contacting our team so that we can provide the appropriate return instructions and address.

Products should be securely packaged to avoid damage during transportation.

3. Condition of Returned Products

You may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and functioning.

You may be responsible for any diminished value of the product resulting from handling beyond what would reasonably be necessary for such inspection.

Because our products are consumable alcoholic beverages, products that have been opened, consumed, materially damaged after delivery or otherwise handled beyond what is reasonably necessary may be subject to a reduction in the amount refunded or may fall within a statutory exception to the right of withdrawal where applicable.

Nothing in this section limits any rights you may have where a product was delivered damaged, defective, incorrect or otherwise not in conformity with your order.

4. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in circumstances expressly excluded by applicable consumer-protection legislation.

Depending on the nature of the product and circumstances of the purchase, these exceptions may include:

• products made to the customer's specifications or clearly personalised;
• products liable to deteriorate or expire rapidly;
• sealed goods that are not suitable for return for reasons of health protection or hygiene and have been unsealed after delivery, where the relevant legal conditions are satisfied; and
• any other category expressly excluded from the statutory right of withdrawal under applicable law.

The fact that a product contains alcohol does not, by itself, automatically exclude the customer's statutory right of withdrawal.

5. Return Shipping Costs

Where you exercise your statutory right of withdrawal, you will generally be responsible for the direct cost of returning the products, unless:

• we have expressly agreed to cover the return cost;
• the return is required because the product is defective, damaged, incorrect or otherwise not in conformity with the order; or
• applicable law requires us to bear the cost.

This applies regardless of whether the original delivery of your order was free of charge or subject to a delivery fee.

We recommend using a trackable shipping service when returning products.

6. Refunds Following Withdrawal

Where you validly exercise your statutory right of withdrawal, we will refund the payments received from you in accordance with applicable law.

Spice Haus Global currently offers free delivery for eligible addresses located within a delivery radius of up to 13 km, as determined during checkout. For deliveries outside this area, a €6 delivery fee applies, where the delivery destination is supported by our delivery service.

Where a delivery fee was charged for the original order, the refundable amount following a valid statutory withdrawal will include the cost of the standard delivery method, in accordance with applicable consumer-protection law.

Accordingly, where the applicable standard delivery charge for an order was €6, that amount will also be refunded following a valid exercise of the statutory right of withdrawal.

Where the original delivery was provided free of charge, there is no original delivery charge to reimburse.

The cost of returning the products to Spice Haus Global remains the responsibility of the customer in cases of ordinary withdrawal, as described in Section 5 above.

If you selected a more expensive delivery method than the least expensive standard delivery option offered by us, any additional delivery cost may not be refundable.

Refunds will normally be made using the same payment method used for the original transaction unless expressly agreed otherwise.

We may withhold reimbursement until we have received the returned products or until you provide evidence that the products have been sent back, whichever occurs first, where permitted by applicable law.

Refund timing is subject to applicable consumer-protection legislation and processing times of the relevant payment provider or financial institution.

7. Damaged, Defective or Incorrect Products

If your order arrives:

• damaged;
• defective;
• leaking or otherwise compromised;
• with products different from those ordered; or
• otherwise not in conformity with your order,

please contact us as soon as reasonably possible at:

Email: management@spicehausglobal.com

Please provide, where possible:

• your order number;
• a description of the issue; and
• clear photographs of the product and its packaging.

This information helps us investigate and resolve the issue more quickly.

Depending on the circumstances and applicable law, an appropriate remedy may include:

• replacement of the affected product;
• refund;
• price reduction; or
• another remedy provided by law.

We may request that the affected product be returned to us.

Any request that you notify us promptly or provide photographs does not limit your statutory rights regarding defective or non-conforming goods.

Where a return is required because we supplied a defective, damaged or incorrect product, the reasonable return cost will be borne by Spice Haus Global in accordance with applicable law.

8. Products Damaged During Delivery

If a package shows obvious signs of significant damage when delivered, we recommend documenting the condition of the external packaging before opening it and contacting us as soon as possible.

Please retain the packaging and affected products until we advise you whether they are required for inspection or return.

This recommendation does not affect your statutory consumer rights.

9. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

Email: management@spicehausglobal.com

If we are able to stop the order before dispatch, we will cancel it and arrange the appropriate refund.

If the order has already been dispatched, cancellation may no longer be operationally possible. In that case, your statutory right of withdrawal may still apply after receipt, subject to the applicable conditions and exceptions described in this Policy.

10. Promotional and Discounted Products

Products purchased using a discount, promotional code or during a promotional campaign remain subject to applicable statutory consumer rights.

A promotional or discounted price does not, by itself, remove the customer's statutory right of withdrawal or rights regarding defective or non-conforming products.

Specific promotional terms may apply to additional voluntary benefits offered by Spice Haus Global, provided that they do not restrict mandatory consumer rights.

11. Refused Alcohol Delivery / Age Verification

Alcoholic beverages may only be sold and delivered to persons who meet the applicable legal age requirements.

Where age verification is required and the purchaser or recipient is unable to provide satisfactory proof of eligibility to receive alcoholic beverages, Spice Haus Global and/or its authorised delivery partner may refuse to complete the delivery.

The treatment of the order, refund and any reasonable delivery or return costs in such circumstances will be determined in accordance with applicable law, the circumstances of the order and the terms communicated to the customer before purchase.

12. International Orders

For orders delivered outside Greece, additional shipping, customs, tax and import requirements may apply.

Customers are responsible for ensuring that the purchase and importation of alcoholic beverages is legally permitted in the destination country.

Spice Haus Global reserves the right to refuse orders to destinations where the sale, importation, transportation or delivery of alcoholic beverages is prohibited or subject to restrictions that we cannot reasonably satisfy.

Any statutory consumer rights applicable to international customers remain unaffected.

13. How to Request a Return

To request a return or notify us that you wish to exercise your right of withdrawal, please contact:

Spice Haus Global
Email: management@spicehausglobal.com
Telephone: (+30) 698 5127278

Please include:

• your full name;
• order number;
• the product(s) concerned; and
• whether you are exercising your right of withdrawal or reporting a damaged, defective or incorrect product.

Our team will provide the necessary return instructions.

14. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact:

Spice Haus Global
Email: management@spicehausglobal.com
Telephone: (+30) 698 5127278

This Return & Refund Policy should be read together with our Terms & Conditions, Privacy Policy and Cookie Policy.